Customer Experience CX and Customer Journey mapping CJM inspired from Mapping Experiences by James Kalbach

Customer Experience also shorted as CX is a way to capture the experience of the use of a product or a service from the customer point of view. It describes the customer activities, intent and also emotions, the interactions between the customer and the organization and the activities of the organization to support the customer at each step.

Open Space Technology (OST) by Harrison Owen

Open Space Technology (OST) is an approach to organize and run large group working sessions with as initial input a theme. Surely, there is no detailed agenda as participants will start the workshop by defining issues they are eager to work on. Then, the large group will split in sub-groups over the sessions planned for each issue and self-organize to think about them.

Scroll to Top